Returns and refunds

If you receive stickers that have a clear defect and the fault lies with us, we urge you to contact us as soon as possible so that we can address it. To report a problem, fill out the contact form below with your name, order number, and pictures that illustrate the defect. This way, we can thoroughly investigate the problem and find an appropriate solution, whether it is a new product, refund, or credit. We always try to get back to you within 24 hours on business days. 

Report a defect within a reasonable time after you discover it. Two months from discovery is always considered a reasonable time. Please note that we do not accept returns or complaints unless you have contacted our customer service first.

We do not offer reprints or refunds for mistakes such as ordering the wrong size, deviations in the design, or a change of mind. Minor deviations may occur, and the colours in the product preview, colour charts and design tool may look different depending on your screen. These are not valid grounds for a complaint. Make sure everything is correct before ordering your stickers, and check the final size, which is clearly shown on the website. 

Although we always strive to deliver high-quality products, we know that unforeseen problems can arise. Our customer support is here to help you in all situations and your satisfaction is our priority. We're happy to help with any concerns you may have about your stickers.